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 Conflict Management & Dispute Resolution

July 23, 2010

The Industrial Research Institute (IRI) & the Euro-Lebanese Centre for Industrial Modernization (ELCIM) would like to invite you to participate in its following 2-days Training Workshop under the title of:

Conflict Management & Dispute Resolution

Date: Thursday & Friday August 5th & 6th 2010 from 9:00 a.m. till 4:00 p.m.

Venue: Holiday Inn Hotel, Dunes Center- Verdun

Trainer: Dr. Ali Zbeeb (Trainer's profile attached)

The course aims to provide an introductory course to a wide range of conflict and dispute resolution processes available around the world. It is designed for those with little or no prior knowledge of the diverse range of dispute resolution practices available in the commercial sector. Although dispute resolution via the public courts is touched upon, the course will concentrate mainly on non-public court resolution methods.

General Introduction:

Conflicts are regarded as regular and normal matters which occur in daily life generally in and commercial matters more specifically. It is natural for people to have opposing interests, values and needs, leading to every day conflicts; such conflicts are only harmful when resulting in disputes.

Disputes by nature (i) cannot be ignored; (ii) can cause real damage; (iii) can bring businesses to a standstill; and (iv) must be resolved with appropriate speed and efficiency with the help of a qualified professional.

Conflicts, if dealt with constructively, can lead to positive results. However, they can be harmful, if not treated and resolved effectively with required prudence and due diligence, can be (1) stressful and physically and psychologically draining, (2) time-consuming, (3) divert people's attention and energy away from more useful activities, (4) destructive for personal and business relationships, (5) costly.

Alternative Dispute Resolution (ADR) was introduced in the 1980s for the resolution of commercial disputes. The advantages of ADR techniques were quickly recognized and judges were granted the discretion to direct the parties to enter into ADR after 1999 (Civil Procedures Rules).

There are several types and steps involved on ADR, some of which are thought to be more efficient than others.

Private inquires may be initiated to defuse problems encountered by organizations such as customer complaints, harassment or discrimination against staff or external threats to investigate services.

Training fees: $450 per attendant for the two days.

For further details about fees and registration, please check the attached Application form & Agenda

Important: Please note that the implementation of the training is conditioned by a minimum number of participants attending it. In case this number is not achieved, ELCIM might be compelled to postpone or even cancel it. The minimal requirement in this case is 10 participants.

This publication has been produced with the assistance of the European Union. The contents of this publication
is the sole responsability of ELCIM / IRI and can in no way be taken to reflect the views of the European Union.